REFUND POLICY
At PUBG MOBILE, we are dedicated to delivering players an immersive battle royale experience with constant updates and diverse in-game content. Since all items are digital, completed purchases are generally non-refundable. Unlike physical goods, digital items are instantly delivered and consumed once obtained. Still, if purchased content cannot be accessed due to technical errors, or if an item does not function as intended, we may review the case for possible solutions. In such situations, please reach out to our support team within 14 days of the transaction. Each request is reviewed individually, and outcomes such as refunds, item replacements, or compensation may be offered where appropriate. To help us resolve issues faster, please provide details like error messages, your device model, operating system version, and any troubleshooting methods you have already tried. Accurate and timely information greatly improves the speed of assistance. Please note that refunds may not be available in cases caused by poor internet stability, incompatible devices, or conflicts with third-party applications. Additionally, purchases made through Google Play, the App Store, or other external platforms are subject to their own policies, and we may be unable to override them. We encourage all players to carefully review product descriptions, compatibility notes, and terms of service before making any purchase. This ensures that you choose content that suits your needs and helps avoid unnecessary dissatisfaction. Our refund policy is designed to maintain fairness for players while supporting the long-term stability of our services. With your understanding, we can continue to grow the PUBG MOBILE community and provide an ever-evolving battle royale experience. For any questions regarding purchases, refunds, or technical assistance, please contact us through our official support channels. We are always ready to help and make your time in PUBG MOBILE as enjoyable as possible.